Tire Choice Auto Service Centers, 250 NW Cashmere Blvd.

01/03/26 by John Craton

I brought my truck in to Tires Choice on 12/09/25 for a routine periodic maintenance to include an oil change and tire rotation. Everything seemed fine and normal when I left there that day. I drove to Miami two day later and my truck signaled a low pressure alarm when I was at idle. I pulled my truck to the side of the road, checked my oil and was slightly low, but everything seemed normal. I did notice they left a brake fluid dip stick on my battery. Thinking it was a fluke thing, I turned the truck on, put my settings so I could monitor the oil pressure, and continued to my destination. The light went off and no other issues. The next day I was driving back home and as I was getting off the highway, the same thing happened again. I called and brought my vehicle in, it was 3 days later, a Friday at 6pm. They took my truck back and had it for 20 minutes. When they came out to talk to me, they said the oil level was fine and that my oil pump was going bad and I needed to have it looked at by the dealer because I had a warranty. I drove it home and the light was cleared and had no issues with the pressure again. When I got home, I smelt oil burning, so I lifted the hood and looked at it. I found there to be no oil cap at that point, they had point it by my windshield and closed the hood without putting the cap back on. I checked the oil level and it was full. At this point, I was sure they added oil to it as I couldn't understand why they would take the cap off. I went back to the store and addressed my issues with the manager the next day. I showed him the oil stained felt lining, the oil on my engine, and the oil spot on the windshield where they left the cap. He offered to make it right and would give me an oil change in the future for free. Several days later when I was driving my truck, the low oil pressure gauge came on. This time I made an appointment with the dealership to have them check it out. Turns out that the issue was not an oil pump issue, but rather they out the oil filter housing on and didn't torque it to the specked out 13 fps that is required by the manufacturer. They guy who checked the truck out said that it wasn't even all the way hand tightened. This company is very unprofessional and careless with vehicles. I can't trust them with my vehicle anymore. I gave them a 2 because at least the manager made a half effort to make it right. Unfortunately, I'm out the money to have the dealer diagnose the issue because it wasn't a warranty problem, and I have to buy a new felt lining of the hood because it's soaked in oil.....Read More

12/31/25 by Dolores DArgenio

If I could give zero stars I would. Horrible customer service and recommended services that were not needed. I took the my car there as I had an issue with a sensor and was told I needed a battery. When I requested to take the old battery (which was only 4 months old) they told me they weren?t sure they still had it. They did and gave it to me. I took it to where it was purchased for warranty coverage, the battery tested PERFECTLY. I asked them to please put it back in the vehicle and refund me my money. The General Manager flat out refused and was absolutely rude!! I had other services completed that were probably not necessary. I was told I needed 3 new tires, which I had verified by another tire place that I do not.....Read More