Tire Choice Auto Service Centers

07/22/20 by Cejwin Four

Tire Choice has been solid for me for a year now. Today they did a free inspection for me - - in and out in 30 minutes. Bruce is great at customer service. Jack is very attentive and makes sure you are satisfied. Nicholas is a real straight shooter.

07/19/20 by Troy Pusich

Normally I don't leave reviews, but in this case I trusted Google reviews for work on my truck and felt very misled. I called in on a Wednesday around noon hoping to get an oil change, tire rotation, and brake inspection (later I realized the brake inspection is part of their \courtesy inspection\). I was put on hold and sat for 10 minutes waiting for service, at which point I hung up and called back. The second call I was not placed on hold and was told that if I didn't have an appointment they would need to keep it for the rest of the day, so instead I scheduled an appointment for Friday at 11am. I dropped the truck off at my scheduled appointment time and was told it would be done by 1pm, which seemed like a long time for the services I requested. Around 2, I called back to check the status since I hadn't heard from anyone and at that time they told me they had just finished the brake inspection. When I asked why it as taking so long, the response was that they still had other cars in the shop from 9am and 10am appointments. That was my first problem, perhaps they should consider spreading out their appointments and realize that people are stranded when they are without a vehicle. I expect to be the top priority at 11am when I make an appointment at 11am. This shop did not have any sense of urgency or respect for the customers time. At that point, the phone was handed to the service tech, who explained a few issues with my brake system. When I asked if they could handle the repairs today, they told me there was a less experienced tech in the shop and he thought it would take another hour or 2 to finish. At this point I doubted their abilities and their quoted time frames, so I declined the services and asked that they just do the oil change so I could pick it up. Another hour passed before I got a call that the work was complete (most shops can do an oil change in 20 minutes or less). I arrived to pick up my truck (4 hours after dropping it off), paid, and proceeded to go out to the parking lot. I found oil spilled on the side of my engine block with no attempts to clean, and oil puddled and dripping from my skid plate. It appeared to be a rushed and obviously sloppy job. I'll be doing another oil change myself today because I don't trust that it was done right by this shop. This place has zero regard for the customers time and seems to have even less pride in the cleanliness of their work. I definitely won't be back and recommended anyone reading this to take their business elsewhere. I should add, nobody is wearing masks and there doesn't appear to be any standards in place to help avoid the spread of COVID-19. I'd give 0 stars if it as an option.....Read More