Tire Choice Auto Service Centers, 390 Independence Blvd

04/14/26 by Jack Baringer

I had a really frustrating experience at this shop and feel like I need to warn others. I came in needing a single tire replaced due to damage. To be safe, I specifically asked for two tires to be replaced. Somehow, the wrong tire size ended up being installed, which should have been caught by the professionals handling the job. Instead, this mistake turned into a much bigger and more expensive situation. After the incorrect size was mounted, I was told that now I ?needed? to replace more tires to make everything match. What started as a simple, reasonable request for one or two tires turned into me feeling pressured toward buying four new tires. At no point did I feel like I was being guided with my best interest in mind. It felt like I was being upsold to fix a problem that the shop helped create. There was also a lack of clear communication. No one slowed down to double check the size before installing, and no one clearly explained the consequences beforehand. As a customer, I trusted that they would get something as basic as tire sizing right. On top of that, they were unable to complete the alignment because of a seized tie rod bolt. While I understand that can happen on older vehicles, it was still frustrating that I left without the alignment I needed, especially considering the uneven tire wear I came in with. There was no real solution offered beyond telling me it couldn?t be done. I understand mistakes can happen, but the way this was handled made it feel like I was responsible for paying for that mistake. I left feeling frustrated, overcharged, and not confident in the service I received. I would recommend others double check everything themselves and get quotes elsewhere before committing here.....Read More

04/10/26 by Braden Wicks

Great experience and customer service.