Tire Choice Auto Service Centers

10/30/23 by AJ and the Woods

I got an oil change at Tire Choice on Front Street in Berea. Here?s what you can expect. Instead lifting the truck by the proper frame rail, my truck was lifted by the automatic side steps. I?m sure you can imagine the resulting damage to my truck as a result of this action. But that?s only part of why I am so upset. The real kick is that they tried to hide their incompetence by zip tying my rails back on. This quick, dishonest fix lasted about one full day. Once I discovered it, I went back to the shop and Mr. Prescott, the manager, said he would make it right and took the board off and said it would be reinstalled the right way. That was a year ago. He told me he got rid of the staff that was responsible. He would call me every other month with updates, as the parts were on back order. He has since left the company and a new manger is in place. They won?t address the repair or even give the part back. I?ve called ?corporate ? after being told they?d call me. I?m still in disbelief that this happened In a ?professional? shop. The new manager Crystal Stroud was unprofessional, rude and has no business being the contact person at a service desk for custumers. She was unwilling to look into the situation that her company has caused, assuming the ?not my problem? attitude. I?ve been a resident of Berea my entire life and I have never been so mistreated and disrespected by a local business that I was trying to support in my community. They making supporting local business very difficult. I?m posting this here to hopefully get the company?s attention before I post it to my community forum and the Better Business Bureau. Shame on any company that does this to it?s customers and community members. I keep thinking what if it was an elderly person and that rail got sucked under the truck. Or what if it flew off on the highway and seriously hurt somone. I?m giving the company one week to make this right after a year of trying. If that?s not possible I?m going to contact my attorney.....Read More

10/16/23 by A Better Vision

Change management and ever since their customer service has gone way downhill